Over the last few weeks we have explored the single biggest factor impacting ROI within all training – knowledge fade—and how Elephants don’t forget’s unique solution, Clever Nelly, is designed specifically to combat this. Clever Nelly’s primary objective is to empower their clients’ employees by ensuring that they possess all of the knowledge they need to be brilliant at their jobs.
If you were able to guarantee that what you wanted your employees to know, they actually knew, retained and kept front of mind –what would this mean to your business? What affects would this have on your KPIs?
Elephants Don’t Forget attach Clever Nelly to KPIs within your organisation to demonstrate the impact of an increase in knowledge and the resulting positive effect on a KPI. Don’t just take our word for it though, take a look at some of our clients stories below!
“Nelly has helped contribute to an overall reduction in attrition by about 20% by lending extra learning and support to new starters once out of Induction.” Training and Development Manager – First Utility
“Since deploying Clever Nelly in November 2014 Durapipe have seen staggering results. Morale and confidence in the team have been transformed, customer service levels have improved and productivity increased. Most significant is the fact that Customer Service processing errors have fallen below the stretch 1% target and are now running at just 0.6% which means the Customer Service team is not spending valuable time rectifying faults but instead helping clients to buy more of Durapipe’s product range.” – Durapipe
“The PoC has demonstrated that Nelly is culturally well received and is accepted by users in a positive manner. In only 9 weeks Nelly has demonstrated the ability to significantly increase knowledge levels from 59% average score in week 1 to 82% in week 9 demonstrating a 39% increase in knowledge levels over this period. The benefits derived from higher, consistent and lasting knowledge levels go beyond capability, competency and efficiency and stretch right into motivation, confidence, ESAT and staff retention.” – Microsoft
“Nelly offers value in a number of different ways – all of which we have experienced since launch! It re-engages learners with training materials, it provides a motivational way of testing knowledge and provides a fun way of getting over key learning points – even for dry /compliance type subjects.” – Training Manager, Volvo Car UK
If you are interested in finding out more about what Elephants don’t forget can provide for you and your business and to avail of our 14% discount negotiated by Optimus Learning Services, please click here.
