Excellence backed by feedback

    Our 2025 Client Satisfaction Survey is in – and the results show we’re making a real impact while continuing to grow with our clients.

    At Optimus Learning Services, we believe that feedback is one of the most valuable tools we have. It tells us what’s working, where we’re adding real value and where we can go further. That’s why we recently asked our clients to share their experiences of working with us through our client satisfaction survey.

    We’re especially proud to share that we achieved a Net Promoter Score of 76 – an outstanding result that places us firmly in the “world-class” category of client loyalty and satisfaction benchmarks.

    We’re delighted to share further highlights.

    What our clients value most

    The results were overwhelmingly positive, with most clients rating their experience 10/10. Here’s what stood out:

    • Responsiveness and ease of booking
      Clients rated us highly for how quickly and smoothly we handle requests.

    • Alignment with organisational needs
      All respondents confirmed they were satisfied that the training options we provide are well-matched to their goals.

    • Time savings and efficiency
      Clients told us they appreciate the hours saved by having us manage their training.

    • Flexibility and collaboration
      The ability to adapt and work closely with clients was highlighted as a key strength.

    • Quality and variety of learning options
      Our curated network of suppliers ensures clients get the right learning, in the right way.

    Our commitment to continuous improvement

    The survey reassures us that our Training Brokerage and Managed Learning Services are delivering real value – from saving time and money to helping organisations achieve their learning goals with confidence.

    We’re proud that very few clients shared negative feedback – most wrote “nothing right now” when asked. One client did highlight enhanced reporting as an area for improvement, and we’re pleased to say this is already in progress with clearer dashboards and deeper insights. We remain committed to continuous improvement – so we can keep delivering even more value to you.

    Thank you

    A huge thank you to everyone who took the time to provide feedback. We’re committed to listening, learning and acting on what you tell us. Together, we can make learning not just easier to manage, but more impactful for your employees and organisations.

    Want to chat?

    If you’d like to explore how Optimus Learning Services can support your organisation with training management, training brokerage or Managed Learning Services, we’d love to talk.