The L&D Blog

ITIL 5: The next evolution of digital service management

    ITIL 5 is the latest AI-native evolution of the globally recognised service management framework, redesigned for increasingly digital and AI-driven business environments.

    Launched in 2026, ITIL 5 places greater emphasis on customer and employee experience, AI governance, value co-creation, and modern digital service management. It also introduces a more simplified and role-aligned qualification structure designed to support practical capability development across organisations managing digital products and services.

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    What does future-ready learning really look like?

      Building capability has always been important for organisations navigating change. But as learning requirements become broader, faster, and more complex, the challenge is no longer simply delivering training – it is creating learning approaches that can evolve alongside the business itself.

      This is what makes “future-ready learning” such an important conversation.
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      Reflections from Learning Technologies: Innovation, AI and the future of client learning

        Last week, I attended Learning Technologies to explore new developments that could enrich our clients’ learning journeys, identify the latest advancements in AI for both our clients and our own business and discover new technologies that could improve efficiency while reinforcing the value we deliver.

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        From awareness to application: how AI training is evolving in practice

          AI is now firmly a business tool.

          Across organisations, access to AI – particularly large language models – has increased rapidly. People are experimenting, exploring, and beginning to use these tools in their day-to-day work.

          But what’s becoming clear is that access and effective use are not the same thing.
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          Regaining confidence and control in learning decisions

            As learning ecosystems expand, decision complexity increases.

            New priorities emerge. Suppliers multiply. Tools evolve. Budgets shift. Expectations rise. Each decision is made with good intent, responding to a genuine need. Over time, however, it can become harder to see how everything connects.
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            Why capability needs to be built together

              When organisations talk about capability, the focus often lands on learning activity: programmes, platforms, content or engagement.

              Capability rarely fails through lack of effort or investment.

              It fails when ownership is fragmented, follow-through is unclear, and responsibility is spread so thin that no one is accountable for how it all fits together.

              Continue reading “Why capability needs to be built together”