The L&D Blog

How good learning governance creates confidence and control

When external training is managed across different teams, locations and suppliers, maintaining oversight can become increasingly difficult.

Individual bookings may be handled effectively, but the organisation as a whole may have limited visibility of what is being purchased, which suppliers are being used, how quality is being assessed or whether agreed processes are being followed.

Good learning governance provides the structure needed to manage this activity consistently. It gives L&D, Procurement and business leaders greater confidence that external training is delivering the right quality, value and outcomes.
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Employment Rights Act changes: are your managers ready?

For employers in England, Scotland and Wales, changes introduced through the Employment Rights Act are creating new considerations – and managers will play an important role in putting them into practice.

From 30 October 2026, employers will be required to take all reasonable steps to prevent sexual harassment of their employees. Further changes scheduled for January 2027 include reducing the qualifying period for unfair dismissal to six months and removing the cap on compensatory awards.

View the government’s Employment Rights Act implementation timeline.
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Future-ready learning: where to start with AI capability

In our previous article, From awareness to application, we explored how AI training is evolving as organisations move beyond basic awareness towards practical workplace application.

Since then, two important publications from Skills England and the Department for Work and Pensions have highlighted the growing importance of AI capability across the UK workforce:

The Skills England Annual Skills Report and Sectoral Skills Needs Assessments 2026
Skills for AI: What Works for AI Upskilling in the UK

Rather than summarising the reports, we’ve reflected on what they mean in practice for organisations looking to build AI capability.

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ITIL 5: The next evolution of digital service management

ITIL 5 is the latest AI-native evolution of the globally recognised service management framework, redesigned for increasingly digital and AI-driven business environments.

Launched in 2026, ITIL 5 places greater emphasis on customer and employee experience, AI governance, value co-creation, and modern digital service management. It also introduces a more simplified and role-aligned qualification structure designed to support practical capability development across organisations managing digital products and services.

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What does future-ready learning really look like?

Building capability has always been important for organisations navigating change. But as learning requirements become broader, faster, and more complex, the challenge is no longer simply delivering training – it is creating learning approaches that can evolve alongside the business itself.

This is what makes “future-ready learning” such an important conversation.
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Reflections from Learning Technologies: Innovation, AI and the future of client learning

Last week, I attended Learning Technologies to explore new developments that could enrich our clients’ learning journeys, identify the latest advancements in AI for both our clients and our own business and discover new technologies that could improve efficiency while reinforcing the value we deliver.

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From awareness to application: how AI training is evolving in practice

AI is now firmly a business tool.

Across organisations, access to AI – particularly large language models – has increased rapidly. People are experimenting, exploring, and beginning to use these tools in their day-to-day work.

But what’s becoming clear is that access and effective use are not the same thing.
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Regaining confidence and control in learning decisions

As learning ecosystems expand, decision complexity increases.

New priorities emerge. Suppliers multiply. Tools evolve. Budgets shift. Expectations rise. Each decision is made with good intent, responding to a genuine need. Over time, however, it can become harder to see how everything connects.
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