This year, Optimus strengthened how we operate, deepened the value we bring to clients and gained real clarity about who we are as a business. It also happened to be our 16th year – a year where experience, momentum and confidence aligned in a powerful way.
We enhanced the systems and processes that sit behind everything we do, including how we manage and support our supplier network. We tightened operations, sharpened our service delivery model and invested in making the Optimus experience smoother for clients, learners and trainers alike.
New team members joined us across Supply Management, Service Delivery, and our Client Partnership departments. We continued investing in employee development – because we believe development drives impact for our clients, our teams and our business.
Most importantly, we strengthened the trusted partnerships that sit at the heart of our work. By coordinating learning activity, streamlining operations and supporting suppliers effectively, we’ve helped organisations free up capacity, improve learner experience and align learning to business priorities with our managed learning services.
We also listened more closely than ever. Our latest Client Satisfaction Survey and our NPS score of 76 were standout moments – a genuine reflection of the trust clients place in us and the strength of the relationships we’ve built. That feedback means a great deal.
Three lessons we’re taking into 2026
Clarity creates better outcomes.
Being clear about who we serve and the value we’re here to create has helped us stay focused, make smarter decisions and deliver stronger results – especially for organisations needing structured, reliable MLS support.Early, open communication unlocks solutions and new ideas.
Honest conversation doesn’t just ease challenges; it creates space for creativity, collaboration and unexpected opportunities – with clients, suppliers and each other. It’s the foundation of every strong partnership we support.Consistency builds confidence – and excellence.
Delivering the same commitment, quality and care every day underpins the trust clients place in us and the standards we hold ourselves to. It’s also what enables Managed Learning Services to deliver long-term impact: reliability, visibility and continuous improvement.
Looking ahead
2026 will be about building on these foundations – strengthening our trusted partnerships, enhancing the way we support organisations and improving efficiency through better systems and smarter use of AI.
We’re also stepping into a year shaped by important shifts in learning:
Digital confidence and AI literacy becoming essential skills across every role
Smarter, data-led decision-making to ensure learning directly supports business outcomes
Increased focus on accessibility, inclusion and wellbeing in learning design
Growing expectations for efficient, centralised training operations that reduce admin and increase visibility
These shifts reinforce the importance of Managed Learning Services: creating clarity, reducing complexity and ensuring learning has the space, structure and support it needs to succeed.
We’re ready for it – and excited to help our clients navigate what comes next.
Thank you
To our clients – thank you for your trust, partnership and belief in the work we do together.
To our supplier partners – thank you for your ongoing support and commitment to excellence.
To the Optimus team – thank you for everything you do. I couldn’t be prouder of what we’ve achieved together.
Here’s to a confident and ambitious 2026.
