Communication skills training

Who’s it for?

This course is recommended for anyone who desires improvement of the communication skills of themselves or their employees, to enhance efficacy and productivity within the workplace.

Course overview

During this one-day Effective Communication training course, candidates will acquire a comprehensive understanding of the impact of communication on others, and how to improve personal communication skills to a level where information can be conveyed efficiently and effectively.

Example course outline

  • Communication
  • What is a Skilled Communicator?
  • Individual Evaluation
  • Communication Barriers
  • Case Study: New Neighbours
  • Asking the Questions
  • Asking the Good Questions
  • Applying the Answers
  • Probing
  • Listening Skills
  • How do you rate your Listening ability?
  • Active Listening Skills
  • The Communication Funnel
  • Communication Situations
  • One Little Word
  • Body Language
  • What do our bodies say?
  • Gestures
  • Emotions
  • A Personal Action Plan

Book your course

Contact us for dates and prices via this quick quote form, emailing or please call 0845 519 7408.