Communication skills training

Who’s it for?

This course is recommended for anyone who desires improvement of the communication skills of themselves or their employees, to enhance efficacy and productivity within the workplace.

Course overview

During this one-day Effective Communication training course, candidates will acquire a comprehensive understanding of the impact of communication on others, and how to improve personal communication skills to a level where information can be conveyed efficiently and effectively.

Example course outline

Communication
What is a Skilled Communicator?
Individual Evaluation
Communication Barriers
Case Study: New Neighbours
Asking the Questions
Asking the Good Questions
Applying the Answers
Probing
Listening Skills
How do you rate your Listening ability?
Active Listening Skills
The Communication Funnel
Communication Situations
One Little Word
Body Language
What do our bodies say?
Gestures
Emotions
A Personal Action Plan

Book your course

Contact us for dates and prices via this quick quote form, emailing info@optimuslearningservices.com or please call 0845 519 7408.

Who trusts us

"The Optimus service forms a vital part of the overall L&D solution. They give us confidence that they add value, are open and honest, provide the best training and secure the best training for us; they are an extension of our own L&D team"
Learning and Development Manager
VocaLink
"Working with Optimus means we now have a trusted resource for both our L&D team and employees which allows us to drive more targeted needs. Their services make it easy to get started, and their recommendations are very clear and self-explanatory. "
Head of Learning and Development
Arthur J. Gallagher
"Optimus are our ‘go to’ training broker for securing the best deals on training courses, be that in the UK or in one of our European locations.Their service supports our in-house L&D team and saves us time researching training. Their customer service is prompt and reliable."
Global Head of L&D
Elavon Inc
“They are quick, professional and great at what they do. We use Optimus to help source external training, when we lack any internal offering and want to bring in expertise. They always recommend great options.."
L&D Executive
Thomas Miller
“Optimus have been outstanding and supported us with sourcing high quality and affordable training for our staff. They are a very professional organisation with excellent response times to our training queries."
Learning & Development Manager
Shelter
"We used Optimus to help us deliver in-house training programmes when we lacked the internal resource. They really understood our requirements and provided training which improved performance."
Learning and Talent Development Manager
Catalyst Housing
"The Optimus team provides value to a busy HR department by seeking the best fit training solutions and then moving onto controlling the very time consuming training administration."
UK HR Manager
Welbilt
"Our partner Optimus facilitates and helps us deliver an outstanding quality of training within our company. They have taken away the pain of follow-ups with different vendors, managing the logistics end to end and helping us provide learning without wasting efforts and time. I would always recommend them to organisations who wish to have a partner help with their L&D."
Head of Technology Academy
Global shipping company