Working with Vocalink Mastercard – a true managed learning services partnership
Client overview
Vocalink L&D found that managing the many business relationships with employees, learners and suppliers for their learning was time-consuming and challenging. Multiple stakeholders, requests, demands and enquiries meant that the L&D team’s time wasn’t being used appropriately.
At Optimus Learning Services, we proudly provide a full range of managed learning services to the Vocalink L&D team, directly supporting all employees with the sourcing and managing of all learning requirements. This frees L&D to focus their time on the all-important strategy and engaging with the business.
The solution – simple & streamlined processes
When Vocalink handed over complete control of their processes to our Optimus Learning Services Account Manager this enabled Vocalink employees to be able to directly contact their dedicated contact with their training requirements. By working in partnership with Optimus Learning Services the L&D team were able to spend more time on business partnering, performance management and designing internal programmes for colleagues. This is saving the L&D team 450 hours per year on handling individual training.
The results
Cost savings
Optimus Learning Services have enabled Vocalink to save 17.7% on the RRP cost of training over the past 5 years for Vocalink. This equates to over £170,000 in cost savings on their training – with the business and on the overall L&D strategy.
Expertise
Invaluable L&D support provided to Vocalink continues to include:
- Daily customer service support for all employees
- Sourcing service for external training requirements
- Booking administration management
- Management information reports for L&D team
- Sourced and managed a broad range of training on behalf of Vocalink including Agile, Business Analysis Diplomas, Oracle, Software Testing, ITIL, DevOps, PRINCE2, Professional Qualifications, Cisco and Amazon web services.
“They fully understand the operational business needs of VocaLink. It’s important that our people can access relevant and timely training, materials and development; having this support for formal training is an important part of our overall L&D offering”.
Dan Hewitt – Learning & Development Business Partner for Vocalink
Conclusion – trusted members of the team
By working in partnership with Optimus Learning Services, VocaLink L&D team have the time they need to provide the learning services that meet the needs of their employees. With simpler, more efficient processes in place managed by the Optimus Learning Services team, VocaLink L&D can continue to concentrate their efforts where they’re needed most – with the business and on the overall L&D strategy.
“As an Investors in People (IIP) Gold accredited company we are committed to developing our people. The managed learning services from Optimus Learning Services forms a vital part of our People strategy. Optimus Learning Services are a core part of our team.”
Dan Hewitt – Learning & Development Business Partner for Vocalink
How can we help you?
If you are looking for some more support with your company’s learning and development let’s chat about how we can help overcome your L&D challenges. Book a free consultation today, call us on 0845 519 7408 or email info@optimuslearningservices.com.
