ITIL is the globally recognised framework for planning, designing, implementing, operating and improving high quality IT services. It is the most widely accepted approach to IT service management in the world. ITIL training can help individuals and organizations use IT to realize business change, transformation and growth. It is used by thousands of organisations worldwide, including multinational companies Shell, Hewlett Packard, IBM, Disney and Microsoft, plus government organisations including NASA, the NHS and the MOD.
ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.
ITIL 4 training & certification
The current version of ITIL is ITIL 4, which expands on previous versions to provide a practical and flexible basis to support organizations on their journey to digital transformation. It aligns with modern development philosophies such as Agile, Scrum, DevOps and Lean.
These are the levels of ITIL Training and Certification within the ITIL 4 scheme:
- ITIL 4 Foundation: learn the basics of ITIL, including terminology and principles
- ITIL 4 Managing Professional (MP)): enables you to run successful teams, services and workflows
- ITIL 4 Strategic Leader (SL): demonstrate an understanding of how IT influences and directs business strategy
- ITIL 4 Specialist Extension Modules: the skills needed for future challenges
- ITIL 4 Master
What is ITIL in more detail?
ITIL is the best known and most well developed framework for ITSM – IT Service Management. ITSM is a conceptual basis for maximising the value gained from the use of IT services. It looks at the whole lifecycle of a service, from the original strategy to live operation and continual improvement. It has a set of principles, such as focussing on value, designed to establish a business culture that achieves success and value. It establishes a set of practices constituting a service management system: ITIL is an example of this. ITIL 4 was launched in February 2019 and is an expansion of the earlier ITIL 3.
As well as looking at the delivery of a single service ITIL also looks at how services can work together to create value, using the concept of a Service Value System. ITIL 4 uses four dimensions to analyse and understand organisations and their requirements:
- Organisation and people
- Information and technology
- Partners and suppliers
- Value streams and processes
ITIL training providers
There are a large number of ITIL training providers in the marketplace. We work with those whose tutors have a deep technical understanding of ITIL, plus great communication and teaching skills, and are also good value for money. If you contact a provider directly they will of course recommend themselves, if you contact us we will recommend the best for your company. If you would like unbiased advice, rather than sales pitches, please do contact us.