L&D managers tell us that training administration is their #1 pet hate. If you feel the same please read on to find out how we can reduce and even eliminate your burden of training administration. This is one of the most popular aspects of our Managed Learning Services.
Our customer service team will handle all of the relevant pre and post-training administration for your external training bookings. This includes sending out booking confirmations, joining instructions, amendments, cancellations, on the day support, collecting delegate lists, evaluation management and more.
We provide a two-tiered approach to delegate communications.
- 1st tier- to manage all of the communication with the delegate about the training they have signed up for.
- 2nd tier – further communication to support and promote events that help to embed a culture of learning within your organisations.
Working with your team
We can work directly with your employees, leaving your time free to focus on the value-add aspects of L&D. We can also work as a member of your L&D team, making the outsourcing invisible to your employees.
Approval process monitoring
If you wish to keep your existing training approval process we will include them in our working agreement. Our service ensures that training is only confirmed if it has been approved by your company’s process.
We aim to remove issues however if anything arises pre or post training, our customer care team will resolve such issues for you. Timings for issue resolution will be agreed as part of your working agreement. This means you will always be aware of issues without needing to spend time resolving them.