Learning & LMS Administration

An integral element of our managed learning services, this includes resource and facilities management, catalogue management and event scheduling.

Your own customer service team

Consistency is key when providing managed learning services and therefore you’ll be assigned your own customer service contact to provide you with a consistent high level of service.  Typically working with you from our offices but able to work in-house at yours we will support you and your employees.  Your customer care contact will have responsibility for co-ordinating internal L&D, but without the managerial headache.  Key responsibilities including:

  • Handling enquiries, training booking, support and administration
  • Delegate liaison and supplier communication
  • Booking of venues and resources
  • LMS management
  • Budget management
  • Internal communication

Booking administration

Your assigned administrator will take responsibility for handling all of the relevant administration pre and post training for your bookings, reducing the burden on your own department.  Examples of this include sending out confirmations, joining instructions, last minute amendments, on the day support, collecting delegate lists, sending out evaluations and more.

Delegate communications

Optimus Manage provides a two-tiered approach to delegate communications. The first is to manage all of the communication to the delegate for the course or learning they have signed up for. The second is valuable marketing communication to support and promote events aimed at embedding a culture of learning within your organisations.

Catalogue management

If you have an internal catalogue of courses for your staff your nominated co-ordinator will be responsible for managing the learning catalogue, ensuring the relevant offerings are displayed and accessible to your staff.  This includes the complete range of internal courses, e-learning and any curated content which aids learning.

Event scheduling & waitlist management

Once the learning plan and content for your internal catalogue of courses has been agreed with you we organise the events. We liaise internally and externally with trainers & venues and ensure all your staff are kept informed of all the training course dates.  We monitor delegate numbers, maintain waiting lists when required, and ensure courses run with optimum numbers and cancellations fees are avoided.  We know when to cancel or postpone courses, or to schedule additional dates,  as necessary.

Internal facilities management

Your training programmes can take place without you spending time ensuring the room and facilities are in place. We will do this for you, building relationships with internal members of staff to ensure a seamless set up for your internally run training.

Internal trainer management

If you have or are a member of an internal team of trainers then you’ll understand that there is still management and administration tasks.  Our managed learning services will reduce this demand on you.   We can schedule trainers, work around holidays and absences and be the first point of contact for any issues from your internal trainers.

Materials management

Allow us to plan, organise and control the flow of materials; physical and virtual, to the delegates to arrive at the right time regardless of if its pre-course or post-course materials.

Approval process monitoring and enforcement

If you have existing processes that you want to continue, such as approval and sign off process, we will integrate this into our working agreement.  You can relax knowing that we will enforce these, ensuring only authorised training is booked.

Issue resolution

We aim to remove issues however if anything arises pre or post training contact our customer care team who will resolve these for you.  These are agreed as part of our managed learning services working agreement.

Venue management

Sourcing, booking and liaising with venues or venue agencies is a time-consuming process which we will handle on your behalf.  Working like an extended member of your team we will raise internal PO’s, book venues and take responsibility for securing venues which meet the needs of the training.

Learn more about our packages or contact us to discuss how our services will help you achieve your L&D goals and objectives.